If your office operates Monday to Friday, we restock the fridge daily on weekdays.
 
For offices that work Monday to Sunday, we deliver fresh food every day except Sunday. On Saturdays, we restock with enough meals to cover both weekend days.
 
By default, we restock before the start of your workday, so your team always has access to fresh breakfast first thing in the morning.

Absolutely. At FromFarm, we’re not just a vending machine — we’re your food partner, delivering high-quality, chef-crafted meals.
We work with trusted local farms and producers to make sure your team always gets the freshest, most flavorful food possible.

Yes! During the initial setup, we ask your team what they love to eat.
Whenever possible, we tailor the menu to your team’s tastes and habits.
With over 300 rotating dishes in our range, there’s always something new to discover — and room for your favorites too.

Yes — sustainability is built into everything we do.
We use AI-driven planning to reduce food waste and match our offering to your team’s real preferences.
We cook with care, source quality ingredients, and serve every meal in recyclable, eco-conscious packaging.

Nope — you can sit back and relax while fresh meals arrive daily.
FromFarm handles everything: regular restocking, hygiene maintenance, and technical support.
Ordering and refills are fully automated, so your team can simply enjoy fresh food all week long — no effort required.

All purchases are 100% cashless.
Simply use any bank card through our mobile app.
For added convenience, you can securely link your card to your account and pay with just one tap.

 
When linking your card, you’re redirected to our certified acquiring bank (like Revolut Bank or another trusted provider).
Your payment details are securely stored by the bank — not by us.
 
When you make a payment, the bank processes the transaction and simply sends us a status update (paid / not paid).
FromFarm does not store any card information on its side.

If you’d like to delete a saved payment method, simply open the “Payment Methods” section in the app.
Tap “Edit”, then tap the delete icon (×) next to the card you wish to remove.
 
That’s it — your card will be unlinked from your account.

It’s likely a simple mix-up. If you’ve already paid for your order, please contact our support team with a short message and include your order number, a screenshot, or your payment receipt.
 
In rare cases, users forget to complete payment — in that situation, our system automatically detects an item removal and processes the charge.
 
If you received a payment notification, it might be related to a recent order that wasn’t fully confirmed at checkout.
We’ll be happy to look into it and resolve everything for you quickly.

Yes! Several of our corporate clients subsidize meals for their teams.
In this case, we top up employees’ in-app balances with the agreed amount, and your company settles the payment via bank transfer.
 
We provide all required accounting documents monthly.

You can delete your account directly in the app.
Just tap the Account icon, then go to:
Account → Delete Account.
Follow the prompts to confirm, and your data will be removed.

This might be due to low lighting in the room. Please make sure the lights are turned on.
If the issue persists, don’t hesitate to contact our support team — we’ll help you right away.

In rare cases, the app may glitch due to differences in device models, operating systems, or system settings.
 
If you experience any issues, please contact our support team.
It’s helpful if you can send a short description of the problem (a screen recording is even better), along with your device model and OS version.
Our developers will run the necessary tests and work to fix the issue quickly.

In rare cases, the one-time SMS code may not arrive during login.
If this happens, try the following steps:
 1. Disconnect from Wi-Fi
 2. Restart the app
 3. Request the SMS code again
 
If the issue persists or your account appears to be blocked, please contact our support team — we’ll help you get back in right away.

It’s quick and easy. Just follow these simple steps:
 1. Download our app by scanning the QR code on the fridge door
 2. Log in with your phone number (you’ll receive an SMS code)
 3. Scan the same QR code again to connect with the fridge
 4. Add your bank card for fast 1-tap payments (one-time setup)
 5. Tap “Open” in the app — the fridge will unlock with a sound signal
 6. Choose your meals and scan each barcode with your smartphone
 7. Add cutlery if needed
 8. Pay in one tap
 
✅ You earn 2% cashback on every order!
Use your bonus points to pay for any future order — even in full.

We’re available every day from 8:00 AM to 10:00 PM.
If you have any questions, just message us on WhatsApp — tap the chat icon in the app or scan the support QR code on the fridge door.
 
If your question is related to a current order, please be ready to share your phone number (or order number) and the location of the micro market so we can assist you as quickly as possible.

If you’re having trouble opening the door, try the following:
 1. Double-check the selected location
Make sure the correct micro market address is selected in your app. You can see it right above the “Open” button on the main screen.
 2. Rescan the QR code on the fridge door
In some buildings, we have fridges on multiple floors. If you scanned a QR code on another floor earlier, this may be the issue. Please scan the QR code again to ensure you’re connected to the correct fridge.
 3. If the fridge makes a beep but won’t open
Gently press the door before pulling it open — sometimes the lock may stick slightly.
 
🚫 Please do not use force to open the fridge.
If the issue persists, contact our support team — we’ll send a technician right away.

Our menu features both core staples and rotating selections.
Favorites like sandwiches, wraps, snacks, popular salads, desserts, bars, and drinks are always available. In categories like Salads and Hot Meals, we rotate dishes daily — so you always have something new to try and never get bored.
 
Every month, we introduce and test new items. The most loved ones make it into our permanent menu lineup.

The food in our micro market is a full alternative to a café or deli — fresh, satisfying, and ready when you are.
 
You’ll always find a variety of options across key categories:
 • Breakfasts
 • Salads (vegetable and meat-based)
 • Hot meals
 • Snacks (sandwiches, paninis, wraps)
 • Desserts
 • Snacks, bars & chocolates
 • Drinks
 
Whether you’re starting your day or need a quick bite, we’ve got you covered.

We service our micro markets daily (except Sundays), which allows us to closely monitor expiration dates on all items.
 
Most of our dishes have a 48-hour shelf life, and any unsold products are removed each morning by our delivery team.
This ensures your team always gets only fresh, high-quality food — just like it should be.

Absolutely — our customers are our top priority, and we want to serve what you actually love.
 
We welcome feedback and requests and do our best to add items to the market based on your preferences.
Just send us a message through the support chat in the app or reach out on WhatsApp — we’re listening!

We display full nutritional info (calories, protein, fats, and carbs per serving) on the price tags placed in holders on each shelf of the micromarket.
 
You’ll also find detailed product info — including ingredients, date of production, weight, and expiration date — right on the label of each package.

The FromFarm micromarket is built using a modern refrigerated display unit, optimized for energy efficiency and food safety.
 • Daily power consumption: 3.6 kWh / day
 • Voltage: 220–240 V
 • Frequency: 50 Hz
 
This setup ensures reliable refrigeration with minimal energy use — ideal for office environments.

 • External dimensions: 660 × 693 × 2126 mm (W × D × H)
 • Net weight: 109 kg
 • Footprint: 0.46 m²
 
Compact yet spacious — designed to fit seamlessly into your office space.

Our micromarket is equipped with 7 shelves and can hold approximately 150 items when fully stocked — offering a full selection of meals, snacks, and drinks in one compact unit